Salon Mystique - Austin, Texas

Kendall Grant

I recently moved to this area and was looking for a new stylist. I saw Brittany had great reviews and decided to give it a shot. I asked for 'long layers and icy blonde highlights', but I wanted to keep the length of my hair. My hair wasn’t damaged—I only get it done once a year and rarely use heat styling tools. I clearly communicated that I didn’t want more than half an inch cut off. I also mentioned that my hair has natural gold and strawberry undertones, which tends to pull through when lightened.

I’ve been to high-end salons in the past that know how to handle this type of hair, using the correct toners, adjusting processing times, and applying the right amount of heat to ensure my hair lifts properly and tones to the right shade. However, during my appointment, she had me sit under the heat for only about 10 minutes, when I typically need at least 30 minutes for my hair to process correctly. I didn’t want to play the role of a "backseat driver" because I trust that professionals know what they’re doing, so I waited until my hair was blow-dried to make my final assessment. However, when she was removing the foils at the shampoo bowl, she said, "I knew you probably needed more time," which to me demonstrated a lack of attention to detail and care.

I understand that getting the perfect color can be challenging, but what was truly disappointing was the haircut. I left the salon with the most uneven cut I’ve ever had, in addition to the color having multiple shades of gold. When I got home and examined my hair in different lighting, I realized I wasn’t happy with the result and immediately reached out with pictures, asking to come back in as soon as possible.

The second visit was slightly better. She was able to lift more of the gold tones from my hair, but the front pieces are still very gold. To add dimension, she applied a neutral root tap, but this unfortunately made the roots appear gold as well. As for the haircut, she admitted that she had been in "la la land" and apologized, acknowledging that the cut didn’t look great.

At the end of the day, for $300, I expect a higher level of quality and service. I deserve to leave a salon feeling excited and confident about my results. She offered for me to come back a third time for another touch-up to address the roots and the orange pieces, but after two disappointing experiences, I don’t feel like this salon is the right fit for me. She recommended a product to minimize the brass/orange tones at home, which is an additional $30.00 that I wouldn't need to spend if the proper color was achieved in salon. Even though it’s close to home, I’m now inclined to look for a new salon where I can feel confident in the skill and care of the stylist.

A word of advice to stylists: if you feel uncertain about your ability to achieve a client’s desired result, please be honest and upfront about it. Don’t attempt something you’re not confident in. My hair is now shorter than I wanted, lacks the layers and dimension I asked for, and has warm tones instead of the cool blonde I was hoping for.

Taylor Hernandez

I highly recommend Brittany M to anyone that needs their hair done. I do not trust anyone else to do my hair but her. She always seems to amaze me when I get my hair done. She takes her time and puts in a lot of effort to make sure it comes out perfect. She takes amazing care of me! If you need your her done schedule an appointment with her! Thank you for your amazing work!

Charity Haire

Brittany has been my stylist for the last few years now. She's very knowledgeable when it comes to all aspects of hair. And I always trust that when I come in, I'm going to leave looking great. My daughter who is very tender headed will only let Brittany cut her hair. She's very gentle and patient when it comes to brushing her hair out. I highly recommend Brittany to anyone looking for a new hair dresser.

Carrie Farris

Brittany Marlow gave us (me and my two girls) a cut/style each. My older daughter needed her highlights retouched and was worried about damage. The color came out gorgeous and i absolutely love my cut! Brittany made all of us super happy customers.

Annika Sweet

Brittany is amazing! She’s gets your hair done exactly how you want it and even offers tips and tricks to maintaining your hair specifically. I’ve been coming to her for the last 3 years and have never gone anywhere else. She also is a good vent session lol

Gilberto Guerra

My time with Brittany is always amazing!!! I have been getting my haircut with her for years! Every single time Brittany cuts my hair it's always an amazing work and a wonderful experience. She has been the only person I can trust to cut my hair due to my hair being difficult on how straight it is and the way the hair grows. Brittany truly does know how to do anyones hair. If you need anyone to do anything from coloring to a simply cut Brittany is always there to help you out!

Carolina Gonzalez

I’ve been seeing Leena for both my curly haircut and color and I’m obsessed! She understands my curl patterns and does an amazing job highlighting them with color while still keeping me low maintenance! Leena also recommended an amazing hair product that both my husband and I use religiously now. My hair thanks you Leena!

April Balcombe

Everyone does an amazing job! I have gotten professional makeup, eye brows and more and I am always happy with the results. I also take my son here and Allie cuts his hair and Allie does a fantastic job! My son was freaked out about getting his hair cut from bad experiences in the past, and she makes him feel comfortable and always leaving with a smile, which always makes Mom happy ?