Best Buy - Irving, Texas

Dominique Johnson-Lindsay

Helpful staff. In and out pretty quickly. I was “upsold” on the warranty but I actually think it’s a sound purchase since I’ve got a “tv lemon” before.

Judith Rojo-Gaxiola

Great Electronic store, All That You need and much more. So much fun to watch the latest gadgets. Easy to get in and to Park. Also You can buy online.

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Gran tienda electrónica, todo lo que necesitas y mucho más. Muy divertido ver los últimos "gadgets". Fácil de entrar y estacionar. También puedes comprar en línea.

David Cartagenas

It has been a nightmare dealing with best buy. I will make sure everyone I know never purchase anything from them. I bought a TV open item, and was gauenteed no burn in and if there were it would be an easy return or exchange process.

Well it was delivered, turned it on and there was a burn in. Then the run around started. Called the 800 number to discuss exchanges, they called the store and told me there was another open item we could exchange it but they would need proof of the burn in so I needed to bring the TV, it's a 65 inch I asked if I could just take a picture in, 10 minutes of back and forth and they finally agreed. I go to the store, they pull up my account, I explain what I was told, no notes on my account about the previous conversation. On top of that they can't find the store with the item to exchange it with. Next step they told me to call the 800 again to see what they can do for me. The manager was called and the manager said that the price was so low because of the burn in. So now you're telling me I was sold an item they knew was defective and forgot to mention that when they sold it to me? Also where in my receipt does it say price reduction for burn in? It says satisfactory.

So I call the 800, then they told me to go to the Plano best buy as it shows one item. I go, re explain everything, because yet again, no notes on my account and they said to go back to the original store.

I go one last time that day and the store told me to call the 800 geek squad and see if they can fix the TV. I call, and they told me since I just bought it they won't repair it I would need to exchange it but will need to talk to the store since I bought the TV there.

Fed up I called a different 800 number and got Bill. He was really helpful and got a geek squad member to come and look at the TV to see if it's repairable. Jonathan comes and was very nice and professional. He said the TV is not repairable and I would need to talk to the store and see what they can do for me to help.

I go today, thinking screw it I'll just pay the difference for a new one instead of dealing with the hassle. They try and sell me what's in the stores inventory which is a 55 B7 claiming it's the same TV. Fed up I just want a return. They finally said okay, but it would cost me $69 for them to pick it up. So I'm paying money to return a defective TV.

This is why these stores are dying, no customer service.

Mike Power

Brought my item back unopened to return it, but guess what they have a 15 return window. They wouldn't even give me store credit. We just have so many better options now a days. Not planning on shopping here anymore...

Order Number:BBY01-806928434184

Nicholas A

This is how my fridge was left after installation this morning. It’s funny how 2 weeks ago when we got the fridge this one is suppose to replace the fridge was left fine, but when only my Hispanic dad was home it was left like this.

Khai Van Nguyen

When they were open it was a great store. This location is permanently closed Now.

Russell Ruplinger

Typical best buy experience. Tons of stuff you don't need, none of the stuff you do and no one to ask because they're too busy standing in a small circle.

Zay Andrés

Well here goes your final 5 star buddy. This place is marked as permanetly closed unfortunately. The building now stands as a beverage store. Google Maps, get your self together. Make places that have no signs of active business as ACTUALLY permanetly closed.