East Town Salon & Medspa - Milwaukee, Wisconsin

Megan H.

It was my first time trying out East Town Spa today, and it was worth it! The house was really cool, and the people were friendly. Alexandra did an amazing job with my first eyelash lift and eyebrow lamination! She was great at explaining the process for each service and the aftercare and made it a fun and relaxing time for me. I love my look and I can’t wait to come back!!

Andrea C.

Had sort of a hair emergency and the front desk associate was able to squeeze me in early this morning. I had Cass, who was incredibly gentle and smiley despite me being super stressed out about the choppy curtain bangs I had cut myself the night before that were in DESPERATE need of fixing. She evened out my hack-job, gave me some layers, and cut my hair beautifully all while maintaining a chatty, positive demeanor. Thank you Cass, you made my day today by helping me fix my hair!! 10/10 would return to this salon.

Frances D.

Sufiyah is an amazing, skilled, and kind and caring massage therapist. She listens very well to my needs at every appointment. She has helped my body, mind, and spirit to heal immensely while I'm dealing with chronic pain and a recent injury. I highly recommend her! Five stars.

Linda M.

I love East Town Spa!! Aaron gave me the best cut I’ve ever had. Meagan and Pres did my eyelash extensions and I just loved how relaxing and wonderful that little indulgence is to lift my spirits and self esteem. They helped me feel beautiful again. And I can’t say enough good things about the reception staff. Audrey is professional and really cared about making sure I got my appointments when I needed them. The Spa is a beautiful and relaxing place full of genuine professionals.

Julie S.

Megan was wonderful! I appreciate her effort and attention to detail to ensure my eyelashes turned out great! And, they did! Love my lift and tint 🙂

Vanja J.

Absolutely disgusting!!!! Went to get my “blowout” and it was horrendous. I’ve never had my hair look worse in my whole life. My dirty hair coming was better. The hairstylist ended up blaming me for “touching it.” I had to tell the hairstylist multiple times to have the blow dryer hotter. I would not go back to this place if I received it for free. The service was horrible as well. Their way of helping is having someone “go over it”. The place is run down and horrible. Please view my “blowout” right when I got into the car…..

Jennifer H.

I loved my experience!! Everyone was very was very welcoming. The atmosphere was relaxing and inviting. Sufiyah is an amazing massage therapist! This was the best massage experience I’ve ever had!

Rolla P.

Hi all. So, here's what's going on. I scheduled an online appointment with one person, then got someone completely different upon arrival (I dont want to call this stylist out so i wont post the name)....This is day 4 of me hating my face! I went in to get a brow lamination and tint-first ever (adding a wax per the text feature they have to chat for help). Was really excited when I pulled up because the building was so cool. Everyone was nice and the person that did my brows was a pleasant convo during the appointment. HOWEVER, I left worse than what my brows looked like when I came in. I questioned why there were patched spots on my brow and got it's the glue settling, the tint didn't take, etc. I questioned while looking in the mirror but took her word for it as this was my first time doing something like this. With feeling uneasy, i coulsnt even get out of the car after my appointment to go grab food or gas...embarrassed is an understatement. Once I got home, I noticed huge, noticeable missing parts on my right brow! The lamination literally didnt look like what others posted on here! Or what images show up when you Google brow lamination. Everything was clumped together. My hairs weren't separated...and as for the tint...oh boy. When I was asked the color, I said natural and whatever looks good on me based on my skin tone...yeah, my fault i guess. Man, I waited to see if it would settle and the next day, cried some more. I went out to buy eyebrow products to see if I can do some damage control. I spent a total of 70 dollars extra to try and salvage what was done to me by myself. I dont trust anyone else with my face because of this experience. They still look bad, but not as bad as when I left my appointment. At least I can go out in public again without feeling like a botch job. I still feel people are starinf at me and judging. So disappointed. Had high hopes based on the initial meeting and reviews (majority). I wish I had my money and just bought a kit from Amazon. I probably could've done it the way it should be watching some tutorials online. Such a bummer - just all of it. Excitement for self care, out the window forever.

Friends said I should call and try and get all of my money back, but I feel that's going to be impossible so I just didn't. This morning is when I decided on writing this review as now I get up 45 minutes earlier to fix my brows before work....it takes me way longer than 45 minutes to do them....*sigh*

*IDK how to post a picture, sorry 😞

Edit: On December 4th, I was contacted to cancel and reschedule an appointment I set up to redo the mistake of my first visit that I set up for the 8th. Now mind you, I set this appointment up shortly after my initial review. I decided to give them another chance since I was being put with the Lead. I was very surprised to see that they wanted to cancel with me. I do understand that as a Lead, we try and work with other stylists and what not, but what about the appointments that were scheduled in advance? I didn't reschedule as I too have a life and am extremely busy being in the operating room working non stop, but why should I change my schedule around when I did it the first time? I did ask for two days straight for a refund and no reply. So, here's to never wanting to deal with this place again. Seriously, please look at all reviews before you book. Just because you see a few decent ones, doesn't mean your experience is going to be like theirs. What a crap show this was.